Online application | Bank Ombudsmanı

+994 12 497 01 33

AZ1014, Baku, Samad Vurgun street 43, World Business Center.

English

Who is the Banking Ombudsman?

Address of the Banking Ombudsman

Mission and Values

Organizational structure

Statute and Regulation

APPLICATION FORM

What kind of cases can be submitted?

Online application

Application to the Banking Ombudsman

About considered cases

Have written about us

[email protected]

+994 12 497 01 33

+994 12 497 01 33

Azərbaycan English

Application form

Online application

Online application

Online application

The confidentiality of the information you enter is fully guaranteed. Only the representatives of the Ombudsman will get acquainted with the information.

* - The check boxes must be filled. It will not be possible to send an electronic application if it is not filled in.

Is the application made by the applicant's authorized person? Yes No

Add a power of attorney

List of banks

Have you submitted your complaint to the Bank? Yes No

(According to Article 4.1 of the Regulations, the Bank's client can not apply to the Bank Ombudsman if has not applied to the Bank with the same complaint (petition))

Did the Bank give a response letter to that application? Yes No

The date of the issue raised in the application

(According to Article 12.1 of the Regulations, the Bank's client can not apply to the Bank's Ombudsman if two (2) years have passed after the happened issue)

Have you applied to the court with the same complaint? Yes No

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if has applied to the court for dispute or if there is a judicial act in force that resolves the substance of the dispute)

Is the complaint concerns a bank that has already been closed or license of which is revoked? Yes No

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the bank's license was revoked or the bank was closed)

Was the complaint reviewed by the Bank's Ombudsman before? Yes No

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the dispute was considered and decided by the Bank Ombudsman, and conciliation Agreement was approved)

Is the complaint related to the general banking business, the type of banking service price and interest rate policy? Yes No

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the matter concerns the general banking business, the type of banking service and price policy)

Add file: (Documents listed in Article 6.2 of the Regulations should be added. Several documents must be selected and downloaded simultaneously)

By submitting this request, I agree , to the terms

What kind of cases can be submitted?

Online application

Application to the Banking Ombudsman

About considered cases

CONTACT US

AZ1014, Baku, Samad Vurgun street 43, World Business Center.

[email protected]

+994 12 497 01 33

XƏRİTƏDƏ GÖSTƏR

The Banking Ombudsman is a permanent body for investigating disputes arising between banks and their customers who are natural persons.

Who is the Banking Ombudsman?

Address of the Banking Ombudsman

Mission and Values

Organizational structure

Statute and Regulation

Have written about us

AZ1014, Baku, Samad Vurgun street 43, World Business Center.

[email protected]

+994 12 497 01 33

Azərbaycan English

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