(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if has applied to the court for dispute or if there is a judicial act in force that resolves the substance of the dispute)

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the bank's license was revoked or the bank was closed)

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the dispute was considered and decided by the Bank Ombudsman, and conciliation Agreement was approved)

(According to Article 12.1 of the Regulation, the Bank's client can not apply to the Bank's Ombudsman if the matter concerns the general banking business, the type of banking service and price policy)